Refund Policy

Refund policy

Customer satisfaction is very important to us at Huxlow. 

All items are carefully checked before posting however if an item does arrive with a product fault we will happily send a replacement upon evaluation of the fault. Please email us at info.huxlow@gmail.com within 7 days of receiving your order. If a replacement item cannot be sent we will issue a store credit. 

Please note all sales are final and we do not refund for change of mind.

Please make yourself fully aware of all pre-order and turnaround times before ordering. If your order is urgent please contact us prior to placing the order. 

To complete your return, we require a receipt or proof of purchase.